Customer Service!
Our Guarantee
We select only the finest quality items for your purchase. However, if you are dissatisfied with an item, please return it (according to the guidelines below) within 30 days of purchase. We will gladly exchange the item or credit your award account or credit card for the merchandise returned.
Returns
All returns require a Return Authorization. Please call 1-877-237-2972 to obtain complete instructions with in 10 days of delivery.
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Topiary Trees
5 Lyons Mall, Suite # 108
Lyons, NJ 07920
To help us maintain our quality standards and understand the reason for return.
If may take several business days to process your credit.
Refusing an item that is in good condition and accommodation returns will result in restocking and freight charges that will not be refunded.
All custom Topiary Trees or Topiary Art Forms or custom orders are non-refundable.
Ordering Information
We utilize *Paypal*, the internet most trusted payment service. You can place an order at your convenience by using any of these methods: Internet: Simply complete the View Cart Order Form located in check out and submit as indicated. Phone: Call 1-877-237-2972 from 9:00 a.m. - 5:00 p.m. Eastern Standard Time
Shipping and Handling Fees
Shipping and handling charges are calculated after the order is placed to ensure accurate costs.
When ordering Topiary Tree or Topiary Art Form we suggest you call us for a shipping quote by providing us with your shipping zip code.
Residential Shipping
We recommend shipping to commercial businesses or have someone sign for the package at delivery time.
Topiary Trees has no control over when shipments will be delivered to the home, additional charges from the carrier, gated communities access, or the knowledge of when the customer is not available at home to accept the delivery.
Topiary Trees is NOT responsible for lost or damaged packages shipping to residential address. Please make arrangements to be home when merchandise is delivered.
Sales Tax
We are required by law to collect and remit applicable sales tax to each state for all purchases, including shipping and handling charges. When applicable, sales tax will be automatically calculated during check out or you will be contacted if additional charges do apply.
Standard Delivery
Many items are shipped via UPS ground service directly from our Distribution Center. Unless you are notified of a back order situation, please allow 2 to 4 weeks for delivery of in-stock items. For items shipped from our warehouse, you'll receive a shipping confirmation email that contains information for tracking your order from our door to yours.
Items ordered together may not necessarily ship together. When placing your order, please allow sufficient time for receipt of your order. Delivery charges, (stated in the item description) apply to delivery within the continental US only.
Freight Delivery
Some larger items are delivered via common carrier. If your item requires delivery by this method you will be contacted to arrange for delivery. Please note, delivery time may vary. If your order consists of multiple items, all items may not be delivered at the same time. Delivery must be accepted as items become available.
Substitutions
Manufacturer's unforeseen product shortages or technical advances may necessitate the shipment of updated, or a different manufacturer's updated or similar product at no additional increase in cost. You will be contacted if substitution is possible or will be given a refund.
Damaged Delivery or Delivery Verification
To guarantee shipping from damage, we kindly ask that you inspect the Topiary Tree or Topiary Art Form upon arrival from UPS or trunk line. If the shippers do not allow you to inspect the Topiary Tree or Topiary Art Form where you open the box and look at it for damage, refuse the shipment. There is even a warning label on the shipping box asking you to verify your shipment.
In the rare event that your order arrives damaged, note the damage on all copies of the delivery receipt before signing. Retain a copy, and contact Customer Service immediately toll-free at 1-877-237-2972 for further instructions. Inspect your order immediately. Save all packing materials, cartons, etc. All damages must be reported within 24 hours of receipt.
Cancellations
Due to our rapid order processing system, you must call us directly to cancel your order.
Shipping Outside the 48 Contiguous States
When placing an order to be shipped via UPS to Alaska, Guam, Hawaii, Puerto Rico and the Virgin Islands, an additional shipping charge will be automatically applied to your order. When placing an order to be shipped via freight, please continue to contact Customer Service for a custom quote of additional shipping charges.
Expedited Shipping
PLEASE CALL FOR EXPEDITED DELIVERY OPTIONS.
FAQ’s
1) Why do I need to supply phone numbers and my e-mail address when I place my order online?
It is imperative you include your e-mail address, fax (if applicable) and telephone number when placing an order online. This will allow us to quickly contact you should any questions arise with your order or to simply confirm your order if necessary.
2) If I am using a credit card for my purchase, what information do you need?
In addition to the card number, you must also indicate the card's expiration date and the full name as it appears on the card.
3) Am I responsible for figuring out the taxes and shipping costs for my order?
No, these calculations will be made automatically during the checkout process or you will be contacted if additional charges apply..
4) How will my order be shipped?
In-stock items are shipped via UPS or FexEx ground service direct from our Distribution Center.
5) What is your return policy?
All merchandise returns require a Return Authorization. Please call 1-877-237-2972 to obtain complete instructions. Additional information is also located in the "Customer Service" section under "Returns."
6) What number do I call if I have questions about an order I have placed?
You may call our Customer Service Department at 1-877-237-2972 to either place an order or make inquiries. You may also Contact Us online via email, and we will reply back to your email.
7) What are your Customer Service hours?
Our Customer Service Department is available to assist you from 9:00 a.m. 5:00 p.m., Eastern Standard Time.
8) Order Inquiries
Our Customer Service Department is available to assist you from 9:00 a.m. 5:00 p.m., Eastern Standard Time, Monday through Friday
9) What do you do with my e-mail address?
The information we collect is requested to confirm your order and provide shipping/delivery status on applicable items. We do not release any information to 3rd parties.
10) Does Restocking Fees Apply?
Yes, depending on the product and return conditions, restocking fees may apply.
11) Additional Fees Shipping to Canada
Yes, duties and custom fees apply when shipping to Canada. These fees are collected when the trunk arrives at the depot before your trunk or tack box or “product” is delivered.
Decorative Containers Shades of color may vary slightly. No two exactly alike! Decorative containers are sold separately unless stated in the product page. They are not included in the price of any item: We will assist, but will not be held responsible. If a container needs to be exchanged for a different size or color, freight charges will be borne by the company ordering.